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A Day Without Business Activity Monitoring: What If You Could Start Your Day Over?

Topics: ERP, Business Activity Monitoring, Business Software

Posted on Jun 17, 2014 8:00:00 AM by Macola
You arrived at the office late due to traffic, and you’re faced with an immediate situation. Your top salesperson is standing in your office and by the look on his face, he’s infuriated. He says, "It turns out that some raw materials didn't arrive yesterday and production cannot complete the work order." Yep, he’s mad. After all, all one of his top customers is expecting their order to ship today. Before you can sit down at your desk, in walks the CEO who just overheard the conversation. The CEO says, "I’m surprised to hear that our salesperson is the only person tracking orders!" Gulp!
Rewind. What if you could start the day over? What if you could turn back the hands of time and implement an Enterprise Resource Planning (ERP) system with Business Activity Monitoring, which automatically took actions to track incoming purchase orders without you having to remember to do it? What if an automatic email notification was sent to your supplier days ahead of time to find out if the product was going to arrive on time? If so, you could’ve avoided this situation. Perhaps the salesperson and the CEO would not still be standing in your office right now.  

Take action and take control!

Unfortunately, we can’t go back in time. But Business Activity Monitoring help prevent this situation from happening in the future. Business Activity Monitoring is a feature within ERP software which monitors your business’s data and automatically executes actions that you define when triggers are met. It allows you to identify, report and respond to critical situations and events in near real-time so you can take advantage of opportunities and minimize problems.

Furthermore, Business Activity Monitoring allows you to take control of your business by tracking the collaborative interactions that occur with every transaction or non-transaction. We are all far too familiar with a sales or a purchase “transaction,” but what about the “non-transactions” that make those sales and purchases possible? For instance, in the above example, consider the email notification that could’ve been sent to the supplier inquiring about the shipment, and the response from the supplier that could’ve alerted to the shipment delay. Each of these communications, and more, are vital to doing business successfully and ensuring that you don’t have an angry CEO on your hands. Business Activity Monitoring can also help you to:

  • Understand who is NOT buying from you
  • Gain visibility into customers that are past due
  • Email digital order acknowledgments, shipping notifications, invoices, certificate of analysis, etc., reducing the need for paper documents
  • Inform your customers the day BEFORE their production order is complete
  • Receive notification when inventory reaches minimums

Many of the latest versions of ERP software contain Business Activity Monitoring features, but it’s always a good idea to inquire with your supplier to understand how to utilize the features to fit your specific manufacturing and distribution needs.

Why risk another run-in with an angry salesperson or disappointed CEO, when Business Activity Monitoring can help you keep things running smoothly?

The ERP Blog covers the impact of Enterprise Resource Planning (ERP), business software and accounting solutions on organizations in the manufacturing and distribution industries.

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